Refund & Returns Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as soon as possible.

Late Or Missing Refunds

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank, as here is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@gear-shift.co.uk to inform us, so we can take the appropriate course of action.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

As our stock consists of single unit items only, we are unable to offer like-for-like product exchanges, therefore replacement items are unavailable. If your item is defective or damaged, please refer to the Refunds process above.

Shipping Returns

To return your product, you should mail your product to:

52 Maplewood Gardens
Bolton
Greater Manchester
BL1 3NR

You will be responsible for paying the shipping costs to returning your item. Return shipping costs are non-refundable. If you receive a refund, it will be for the sum paid for the item at time of purchase and its outgoing shipping cost. If you are returning items, consider using a tracked shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.